DJ Baji Privacy Policy

1. Introduction

Welcome to DJ Baji. We are an online gaming and sports betting platform serving users across Pakistan. When you register, deposit funds, place bets on cricket or PSL, spin the reels on our slot games, or simply browse our website at djbaji.vin, we collect certain information about you. This Privacy Policy explains what that information is, why we need it, how we use it, and — most importantly — how we protect it.

By creating an account or continuing to use our platform, you confirm that you have read and understood this policy. If you do not agree with any part of it, please do not register or use DJ Baji.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page. Together, these three documents form the full framework of your relationship with us.

2. What Information We Collect

We collect two broad categories of information: data you provide directly to us, and data we gather automatically as you use the platform.

Information You Give Us Directly:

• Account Registration: Full name, date of birth, mobile number, email address, and a secure password when you sign up.
• Identity Verification (KYC): A copy of your CNIC, passport, or other government-issued ID — collected only when verification is triggered under our security or withdrawal policies.
• Payment Details: Your JazzCash number, Easypaisa account, bank account number, or card details used for deposits and withdrawals in PKR. We do not store full card numbers on our servers.
• Communications: Any messages you send to our support team, including complaints, queries, or feedback.

Information We Collect Automatically:

• Device & Technical Data: IP address, browser type, device model, operating system, and screen resolution.
• Usage Data: Pages visited, time spent on each section, games played, bets placed, and navigation patterns.
• Cookies & Tracking: Session cookies, preference cookies, and analytics data. See Section 7 for details on how we handle cookies.
• Transaction Logs: Full records of all deposits, withdrawals, bets, game sessions, and bonus activations tied to your account.

3. How We Use Your Information

The data we collect is used for the following purposes:

We will never use your personal data for purposes that go beyond what is listed above. If we ever need to use your data for a new purpose, we will update this policy and notify you.

4. Sharing Your Information

DJ Baji does not sell, rent, or trade your personal information to third parties. However, in the normal course of running the platform, we may share certain data with trusted partners:

• Payment Processors: Services like JazzCash, Easypaisa, Raast, and partner banks receive the minimum data required to process your transactions securely.
• Identity Verification Providers: Where KYC checks are required, we may share your submitted documents with a trusted verification service operating under strict confidentiality obligations.
• Technology & Hosting Partners: Our platform is hosted and maintained by technology partners who process data on our behalf. These partners are bound by data processing agreements and cannot use your data independently.
• Analytics Services: We use aggregated and anonymised data to understand how the platform is being used. No personally identifiable information is shared with analytics providers.
• Legal Obligations: We may disclose your information if required by law or in response to a valid legal request from an appropriate authority.

Every third-party partner we work with is subject to a data processing agreement that limits how they can use your data and requires them to maintain appropriate security standards.

5. How We Protect Your Data

Keeping your information secure is one of our most important responsibilities. Here is what we do to protect it:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Handling: We do not store full card numbers. Payment credentials are tokenised and handled by PCI-compliant processors.
• Access Controls: Only authorised DJ Baji personnel with a legitimate need can access user account data. Access is logged and regularly audited.
• Account Security: We strongly recommend you use a strong, unique password for your DJ Baji account and never share your login credentials with anyone.
• Regular Security Reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities.

While we take every reasonable precaution, no digital platform can guarantee 100% security. In the unlikely event of a data breach that affects your personal information, we will notify you as promptly as reasonably possible.

6. Your Rights Over Your Data

As a user of DJ Baji, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your information is incorrect or out of date, you can update it directly in your account settings or contact our support team.
• Right to Deletion: You can request that we delete your account and associated personal data, subject to our legal and regulatory obligations (for example, transaction records may need to be retained for a defined period).
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time by contacting our support team.

To exercise any of the above rights, please reach out to our support team. We aim to respond to all data-related requests within 30 days.

7. Cookies & Tracking Technologies

DJ Baji uses cookies and similar tracking technologies to give you a better experience on our platform. Here is a breakdown of the cookies we use:

• Essential Cookies: These are required for the platform to function. They handle session management, login states, and security tokens. Disabling them will prevent the platform from working correctly.
• Preference Cookies: These remember your settings such as language preference and display options, so you don't have to reset them every time you visit.
• Analytics Cookies: These help us understand how users interact with our platform — which pages are most visited, where users drop off, and how we can improve the experience. Data collected is aggregated and anonymised.
• Marketing Cookies: We may use these to show you relevant promotional content based on your activity on our platform. You can opt out of marketing cookies through your account settings.

Most browsers allow you to control cookies through their settings. However, blocking essential cookies will affect your ability to log in and use core platform features. By continuing to use DJ Baji, you consent to our use of cookies as described here.

8. Data Retention

We hold your personal data for as long as your account is active and for a reasonable period after closure, as required by our operational and legal obligations. Specifically:

• Account Data: Retained for the duration of your account and for up to 5 years after closure to meet any potential dispute resolution needs.
• Transaction Records: Financial records including deposits, withdrawals, and bet history are retained for a minimum of 5 years in line with standard financial record-keeping practices.
• KYC Documents: Identity verification documents are retained for as long as required to satisfy our verification obligations and are securely deleted thereafter.
• Support Communications: Chat logs and support tickets are retained for up to 2 years to help resolve any future queries or disputes.
• Analytics Data: Anonymised and aggregated usage data may be retained indefinitely as it cannot be linked back to any individual user.

When your data is no longer needed, we delete or anonymise it securely so it cannot be recovered or misused.

9. Children's Privacy

DJ Baji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has created an account on our platform, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.

Age verification is part of our registration and KYC process. We take this obligation seriously and will take action against any account found to be operated by a minor.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the platform or send a notification to your registered email or mobile number where appropriate.

We encourage you to review this page periodically. Continued use of DJ Baji after any changes have been posted constitutes your acceptance of the updated policy. If you have any concerns about a change we have made, please contact our support team before continuing to use the platform.

11. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please get in touch with our team. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

You can also visit our FAQ page for answers to the most common questions about accounts, payments, and data on DJ Baji.